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TERMS AND CONDITIONS

Terms and Conditions for the Purchase of Goods or Services Online

[/vc_column_text][/vc_column][vc_column][vc_column_text]These terms.

What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or accessibility to our video content.

 

Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are.

We are SEEM COSMETICS Ltd. a company registered in England .

 

How to contact us.

You can contact us by telephoning our customer service team by writing to us at email: (ADRESA DE MAIL); telephone: 07379081648;

 

How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

Our contract with you.

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

Your reference number.

We will assign a reference number to your order which will be related to your account profile with us. This will show on your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

 

Providing the products

Delivery costs. The costs of delivery will be automatically calculated for you on our website, depending on the delivery destination and postal charges. Please note Free Delivery will be removed from our store when a sale is in progress.

When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

If the products are goods. If the products are Goods we will deliver them to you as soon as reasonably possible and in any event within three working days after the day on which we accept your order for deliveries within the UK (so long as the correct delivery details are provided to us). If you order within the UK you will receive a text from us informing you when delivery will take place. The time for overseas delivery will vary depending on any delays with customs. We would estimate however that you should receive your delivery in 30 days. You can email our customer services team to track your order at any time.

If the product is a purchase of video content. We will make the video content available for streaming by you as soon as we accept your order. Online courses will be available for access for four days after purchase.

If the product contains a subscription to receive ongoing video content. We will supply the video content to you until either the services are completed or the subscription expires or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10;

Missing goods – please note that our orders are checked for content by three individuals and checked against an order list before dispatch. Therefore it is extremely unlikely that a mistake will be made in respect of content. If we suspect a fraudulent claim or where there are repetitive claims by an individual, then at our discretion we will not replace the missing goods.

Invoice and packaging will be required as photographic evidence in order for us to investigate missing items.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. The time for overseas delivery will vary depending on any delays with customs, which we are not liable for. South Africa customs in particular are experiencing long delays, and orders may not be cleared for many weeks.

 

Providing the correct shipping address. 

The customer is responsible for providing us with the correct shipping details. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers.We post all orders to the address that you provide us with, so please check your order confirmation email to ensure that the address is completely correct. If you have paid with PayPal, please double check that your PayPal delivery address is correct. If you spot a mistake please email us to let us know as soon as possible so that we can have this amended before shipping. In any instance where the address that you have provided is not 100% correct, and your order is shipped, we will need to wait for the parcel to be returned if we are to provide any kind of re delivery / refund.

 

When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us (or you collect those goods from us).

 

When you own goods.

You own a product which is goods once we have received payment in full.

 

What will happen if you do not give required information to us.

We will need certain information from you so that we can supply the products to you, for example, name, address, email address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

 

Price and payment.

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website order pages when you placed your order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. The prices that show on the website are VAT inclusive.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on our website.  In this instance we will contact you to let you know as soon as possible, as we may have to cancel your order.

When you must pay and how you must pay. We accept payment with most debit cards and credit cards (more details are available on the website). When you must pay depends on what product you are buying.

 

How we may use your personal information.

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

 

Other important terms.

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings as a consumer.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.

If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

CUSTOMER SERVICE

If you have any inquires about your order or shipping please contact here

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